'The renovation of our kitchen, cloakroom and the tiling of our hall floor, is all that you promised it would be and more. We are grateful to you, Paul and Bill for the care you all showed while working on our home. We would be the first to admit that having a new kitchen is quite a stressful experience, but you all did your very best to keep it to a minimum in a good humoured manner.
'We would like to say a special thank you to you for the time and trouble you went to in helping us to choose all the tiles and worktops and the other items which has helped us to make such a splendid improvement to out home.
'Both of us think that you are a unique individual and have that quality to make your clients feel special. We, however, are embolden to think that we can regard you as a very good friend of our family. Certainly, we would be happy to show off your workmanship to future clients
'Thanks for all your help over the past few weeks and for increasing the guarantee period from 10 years to 25 years!'
Frank and Jean